At 5cuci, your privacy isn't just a legal obligation — it's a core value we uphold. This document clearly and honestly explains how we handle your personal information.
Before reading our full policy, here are the core principles that shape how 5cuci manages your data.
All data transmitted between your device and 5cuci servers is encrypted using the same 256-bit SSL protocol used by leading banking institutions in Malaysia.
5cuci does not sell, rent, or transfer your personal information to third parties for marketing purposes without your explicit consent. Your data is not our product.
5cuci only collects data that is strictly necessary to provide its services. We do not collect information that is irrelevant or unnecessary for platform operations.
Your personal information can only be accessed by 5cuci staff with legitimate operational needs. Every access is logged and monitored automatically.
You have the right to access, correct, or request the deletion of your personal data. Requests are processed within 30 business days and can be submitted through customer support.
5cuci complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of collecting, processing, and storing users' personal data.
This Privacy Policy explains how 5cuci collects, uses, stores, and protects the personal information you provide or that we collect automatically when you use our platform — including the 5cuci.net website, mobile app, and all related services.
We understand that trust is the foundation of our relationship with every user. You entrust us with your personal information, and 5cuci takes that responsibility seriously. This document is written in plain language — not filled with confusing legal jargon — so you truly know what happens with your data.
This Privacy Policy is to be read together with Terms and Conditions 5cuci. Together, these documents form the complete agreement framework between you and our platform.
5cuci collects data in two main ways: data you provide directly during registration or platform use, and data collected automatically while you use our services.
| Data Categories | Sample Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number | Account verification & KYC |
| Contact Information | Email address, phone number | Communications & notifications |
| Financial Data | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Verification Documents | MyKad images, bank statements | KYC & AML Compliance |
| Account Information | Username, password (stored as hash) | Account security |
5cuci uses your personal data only for legitimate purposes that you would reasonably expect when you register and use our platform. We do not use your data for purposes unrelated to the services you request.
5cuci may send you communications relating to your account, transaction confirmations, security notices, and promotional information. You may unsubscribe from marketing emails at any time via your account settings. However, account and security-related communications cannot be disabled as they are essential to your safety.
5cuci does not sell or rent your personal data to any third party. However, in the course of platform operations, we may need to share certain data with carefully selected third parties for limited purposes.
5cuci shares only the minimum necessary data with the following service providers, all of whom are bound by strict confidentiality agreements:
5cuci may disclose user data to the relevant authorities when required by law, court order, or a legitimate request from a law enforcement agency. In such situations, 5cuci will endeavour to notify you in advance where permitted by law.
5cuci continually invests in security infrastructure to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
5cuci retains your personal data for as long as your account is active or as long as necessary to provide services to you. We do not retain data longer than required.
After an account is closed, certain data will be retained for the period required by Malaysian law and legitimate operational requirements:
Data no longer required will be securely deleted using certified data erasure procedures, not just removed from the system ordinarily.
5cuci uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and ensure the platform's security functions operate correctly.
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the 5cuci platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and data protection best practices, you have the following rights regarding your personal data held by 5cuci:
You have the right to request a copy of the personal data we hold about you. Requests are processed within 30 business days and can be submitted through customer support.
If any personal data we hold is inaccurate or outdated, you have the right to request correction. For standard account information, you can update it directly in your account portal.
You may request the deletion of your personal data under certain circumstances, such as when the data is no longer needed or you withdraw your consent. Requests are subject to legal retention obligations that may override this right.
You may object to the processing of your data for direct marketing purposes at any time. Such requests will be actioned immediately upon receipt.
You may request a copy of your data in a machine-readable format (such as CSV or JSON) for transfer to another platform if you wish to close your 5cuci account.
The 5cuci platform is exclusively for individuals aged 18 and above. We do not knowingly collect or store personal data from children or individuals under 18 years of age.
If we discover that we have collected data from someone under 18 years of age, the account will be suspended immediately and all related data will be deleted as soon as possible, subject to any applicable legal obligations.
If you as a parent or guardian believe that your underage child has registered an account at 5cuci, please contact our support team immediately so we can take appropriate action.
5cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Last Updated" date at the top of this page will always reflect the date of the most recent amendment.
For amendments that are significant and material — particularly changes that substantially affect how we use your data — we will provide you with clear notice via your registered email or in-account notification at least 14 days before the amendment takes effect.
Continued use of the 5cuci platform after any amendments are published is considered your acceptance of the updated Privacy Policy. Therefore, we encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 5cuci handles your personal data, we encourage you to contact us. Our team is ready to help and will respond within a reasonable time.
You can reach us via:
When contacting us regarding a privacy request, please clearly state the type of request, your account username, and any relevant details that will help us process your request more efficiently.
Register with confidence. We take every aspect of your data protection seriously — from encryption to secure deletion.